Refund Policy

Would you like to return your product? You can cancel your purchase by contacting us and returning your item. Make sure you have your order number available.

Our Return Address:

MATTERS AB
Elleholmsvägen 1
Skurup, 27436 SWEDEN

Return the item using DHL. You choose whether to send as a letter or a trackable item, but you are responsible for the return reaching us in acceptable condition.

How to return your item:

The right to return your product does NOT apply to:

• Food

• Goods with broken seals or packaging

• Items with a short best-before date

• Products with special conditions

• Unclaimed packages (Read more about unclaimed packages in our payment terms).

Please feel free to contact us if you are wondering whether you can return your product or not.

Refunds:
Card payments are credited and the amount will be visible in your account within 7 business days. For invoices, your invoice will be adjusted/closed.

Pay even if you are going to make a return:
If you have an invoice, always make sure to pay your invoice in good time, even if you have to make a return so that you do not receive a payment reminder. When we process your return, you will receive your money back from Klarna.

Unclaimed packages:
Your shipment will normally remain with the agent for at least 14 days. If you do not redeem your package within these days or refuse to pick it up, it will be returned to us. We will then charge you an administration fee and shipping costs for returns.

30-day customer satisfaction guarantee
You can always return your product if you are not satisfied within 30 days, no questions asked. Simply contact us at info@matters.se.